Shop Policies

30-Day Money Back Guarantee

We are committed to ensuring that your purchase works for you. Our 30-Day Money Back Guarantee gives you ample time to test the product to see if it meets your expectations. If you are not completely satisfied within this time frame, you may return the product for a full refund*.

*Note: Some exclusions apply due to health regulations, product design, or use indications:

Non-returnable items: Cold Therapy products and accessories, Heat pads, Custom Braces, Compression Sock Accessories, Sprays and Gels, Muscle Tape, Bone Growth Stimulators, IFC devices, Muscle Stimulators, TENS and pads, Massagers, Compression Recovery Boots, and similar items.

5-day return policy: Pre-fabricated Rigid Frame Knee Braces, Bauerfeind GenuTrain OA, Bauerfeind SofTec Genu, Post-operative braces, Medical Walking Boots, Shoulder immobilizers/slings, and Off-the-shelf compression socks/stockings.

Please keep all packaging and instructions in good ‘like new’ condition. Returns without original packaging/instructions or those with damaged items may incur a restocking fee up to 25%. Altered products, missing components, or items shipped without secondary protective packaging will not be accepted.

Shipping fees are non-refundable.

Shipping

FREE Standard Shipping on orders over $125.00
FAST Express Shipping (4 to 6 business days): $12.99
FASTER Express Shipping (1 to 4 business days): $16.99

We offer shipping across Canada using Different Parcel services and Canada Post. Tracking information is provided for all orders.

Shipping to Apartments and PO Boxes

We ship to apartment buildings and PO Boxes, but providing an alternative address can expedite delivery. We will contact you if we need additional address information.

Remote Locations

Shipping times to remote locations may vary. Additional fees may apply, and we will notify you of any extra charges before shipment.

Multiple Shipments

To ensure fast delivery, your order may arrive in multiple shipments from different warehouses at no extra cost.

Returns

Simple Returns Process

Our 30-Day Money Back Guarantee allows you to return products within 30 days if you’re not satisfied. You are responsible to pay for the Return shipping and all Shipping fees are non-refundable.

To initiate a return, email us at info@fullfunctionrehab.com with your order number or the name associated with the order. We will guide you through the process.

Non-returnable items: Cold Therapy products and accessories, Heat pads, Custom Braces, Compression Sock Accessories, Sprays and Gels, Muscle Tape, Bone Growth Stimulators, IFC devices, Muscle Stimulators, TENS and pads, Massagers, Compression Recovery Boots, and similar items.

5-day return policy: Pre-fabricated Rigid Frame Knee Braces, Bauerfeind GenuTrain OA, Bauerfeind SofTec Genu, Post-operative braces, Medical Walking Boots, Shoulder immobilizers/slings, and Off-the-shelf compression socks/stockings.

Returns should be in ‘like new’ condition. Use suitable packaging for shipment to avoid damage and potential restocking fees.

Exchanges

Need a Different Size or Product?

We offer hassle-free exchanges. Contact us, and we’ll help you find the right product or size and assist with the return and new order placement. Return shipping fees are to be paid by the customer.

Email info@fullfunctionrehab.com for assistance.

Warranty Support

All items are covered by the manufacturer’s warranty. For any concerns, email us info@fullfunctionrehab.com and we’ll handle everything for you.

Payment Methods

All prices are in Canadian dollars.
We accept the following payment methods:

  • Credit Cards: American Express, Visa, MasterCard, Discover, JCB
  • Visa Debit and MasterCard Debit
  • Apple Pay, Google Pay, PayPal

Tax Exemption

Certain items may be tax-exempt with a medical prescription. Email your prescription to info@fullfunctionrehab.com before purchase to waive taxes.

Backorders

If an item is on backorder, we will contact you with an ETA, alternative options, or offer a refund. You will have priority when stock is replenished.

Privacy & Security

We prioritize the security and confidentiality of your data. Personal information and purchase history are never disclosed to third parties. Credit card information is encrypted using SSL for secure transactions.

Our website uses cookies to track cart items and send cart reminder messages. This information is not shared with third parties.